1. Introduction

At Video Master ("we," "our"), we prioritize your privacy. This Privacy Policy outlines how we gather, use, store, share, and safeguard your information when you use the Video Master app (the "App").

By accessing the App, you confirm that you have read and agreed to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

- Photos, images, and other materials you upload for AI generation.

- Prompts, template settings, feedback, and communications with customer support.

- Transaction-related details such as product IDs, order status, and receipts used for verification during subscription or purchase.

2.2 Device and App Data

To ensure the stability and security of our services, we may collect:

- Device type, name, operating system, and version.

- Data regarding crashes, diagnostics, and performance.

2.3 Usage and Behavioral Data

- Feature interactions, task progress, credit usage, generation requests, and result logs.

- Records related to purchase/subscription restoration.

- Essential logs for risk management and abuse prevention.

3. How We Use Your Information

We utilize the collected data to:

- Provide AI generation and content processing features.

- Manage accounts, sessions, subscription rights, and purchase verification.

- Ensure security, prevent fraud, resolve issues, and improve our services.

- Conduct analytics and attribution in line with applicable laws and platform rules.

- Meet legal obligations and address disputes.

We do not sell your personal data.

4. Third-Party Services and Data Sharing

To provide essential services, we collaborate with third-party service providers, such as:

- Payment and subscription systems.

- Cloud and infrastructure services.

- Analytics and attribution tools.

We share your data only as necessary for these functions and require our partners to maintain reasonable security measures.

5. Face and Biometric Information

The App supports AI processing of portrait images. We do not collect or store facial templates for identity verification, nor do we use your uploaded content for identity verification services. We do not sell your content to third parties.

6. Data Retention

We retain data only for as long as necessary to fulfill service needs, including:

- Business purposes (such as task status, purchase verification, and risk audits).

- Legal and regulatory requirements.

- Compliance with third-party service provider obligations.

Once these purposes are fulfilled, we either delete or anonymize your data, unless required to retain it by law.

7. Your Rights

Depending on the applicable law, you may have the right to:

- Access, copy, or correct your personal data.

- Request the deletion of your personal data.

- Limit or object to certain data processing activities.

- Withdraw consent, without affecting the legality of processing prior to the withdrawal.

To exercise these rights, contact us using the details below. We will process requests in compliance with applicable laws.

8. International Transfers

Due to the structure of our services and third-party providers, your data may be transferred and processed in countries outside your own. We take reasonable steps to ensure your data is protected during these cross-border transfers.

9. Security Measures

We apply reasonable administrative and technical safeguards, including access controls, secure transmissions, and regular audits. However, no system can guarantee complete security.

10. Policy Updates

We may update this Privacy Policy periodically. The revised version will be effective from the date indicated in this document. Continued use of the App signifies acceptance of the updated policy.

11. Contact Us

If you have any questions regarding this Privacy Policy or wish to submit a data-related request, please contact us at:

Email:jaquranahanderv@gmail.com.